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Health & Safety

At El Silencio Lodge & Spa we understand the importance of keeping our guests safe and following all the proper guidelines and recommendations made by our local Health Authority. Here in Costa Rica we take great pride in the excellent work done by our government during the COVID-19 pandemic and we pride ourselves as a nation of the excellent execution to contain the virus. In the continued effort and responsibility to ensure the safety of our current and future guest we share with you our protocols to help us reinforce the wellbeing of both our customers and our staff.

Check-in Experience

  • Please always remember, it is recommended to refrain from travelling if symptoms are present before your trip.

  • After booking, our reservation staff will contact future guests to collect personal information for an “Express check-in”, minimizing the time spent upon arrival in the lobby. This is optional for guests who would like to save time at check in and share required information with us before arrival.

  • On arrival (check-in) a staff member will greet guests and guide them to the pediluvium so guest can get their shoes disinfected.

  • Within El Silencio Lodge lobby we offer 4 separate seating areas in which a maximum of 4 groups (social bubbles) will be able to check-in at once, thus providing a safe space for each group of guests while they wait to check-in, when multiple arrivals at the same time.

  • Bellboy will handle guest luggage with the recommended protection and self-parking will be offered to avoid exposure. At front desk, the area will be properly clean before assisting another guest.

 

Suites & Villas Sanitation

  • El Silencio Lodge & Spa will wait 24 hours between check-outs and new check-ins to fully ensure a thorough disinfection of the rooms for new guests when they check-in.
  • Daily housekeeping and turndown service will be offered as usual; however, guests can request any variation in this service that may be desired to provide more privacy and personal space in our suites or villas.
  • Each room will have a pediluvium at its main door.
  • An air purifier will be place in each room 2 hours prior check in.
  • Hotel will provide disposable face masks and replace them upon request.

COVID-19 Fundraiser

The brightness of a cloud’s silver lining is determined by how we rise to the challenge.  As we face an unprecedented situation, we have been uplifted by many examples of solidarity, collaboration, and friendship.  El Silencio Lodge & Spa is proud to be a leader among Costa Rica’s hospitality industry and as such has responded to the trying times that the country’s tourism community is enduring.

At the onset of the crisis Costa Rica’s government authorities took decisive actions and had to make difficult decisions, including closing the border to international travel.  These decisions have been successful in managing the health situation, but they have had a strong negative impact on the many families that count on tourism as their main source of income. As we support and implement the directives of the Ministry of Health, El Silencio Lodge & Spa has taken an active role in addressing our community’s most pressing economic needs and the clear threat to their livelihoods. 

On March 27, 2020 we set up a $10,000 fund to assist our neighbors in the small rural town of Bajos del Toro.  Local residents have been encouraged to submit requests for aid and we are addressing their needs quickly and efficiently.  Every submission is evaluated on a case-by-case basis and our own staff has delivered the assistance in person.

We hope this small contribution has a large impact during these challenging times.  And we hope it inspires other hotels and resorts to share their means with their own neighboring communities.

To date, we have distributed $X in monetary and -in-kind donations.  These are the human stories so far: